Flood insurance claims can be complicated, and Texas policyholders may have questions as they move forward on the road to recovery.

The Federal Emergency Management Agency’s National Flood Insurance Program call center is staffed with specialists who can assist Texas policyholders with servicing their claims, providing general information regarding their policies, and offering technical assistance to aid in recovery.

To speak with a flood insurance specialist, call 800-621-3362 between 8 A.M. to 6 P.M. Monday through Friday.

Call center staff are available to answer questions, such as “How do I file a flood insurance claim? What type of documentation is needed? Can I still obtain disaster assistance even though I have a flood policy?” Staff can also answer more complicated insurance questions about the extent of coverage and policy ratings. The call center serves disaster survivors who have general questions about the National Flood Insurance Program.

For Texans who prefer to put their concerns in writing, a “Request for Support” form is posted at www.fema.gov/national-flood-insurance-program, which can be filled out and emailed to FEMA-NFIP-Support@fema.dhs.govor faxed to 540-504-2360.