The recovery center will serve as a central location for survivors from any of the 42 counties designated for Individual Assistance, who need one-on-one help. State and federal professionals will be available to assist eligible survivors get help as quickly as possible.
People who had storm damage also can register for FEMA assistance online at www.DisasterAssistance.gov or call 800-621-3362 toll free from 7 a.m. to 10 p.m. daily until further notice. Multilingual operators are available.
Disaster assistance applicants who have a speech disability or hearing loss and use TTY should call 800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 800-621-3362. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.
Visiting with a recovery specialist is not a requirement for survivors who want disaster assistance, but the centers are an excellent way for people to get answers to their questions about disaster aid and help applying for it. Some of the services may include:
Guidance regarding disaster recovery
Clarification of any written correspondence received
Housing Assistance and Rental Resources information
Answers to questions, resolutions to problems and referrals to agencies that
may provide further assistance
Status of applications being processed by FEMA
Assistance for eligible survivors can include grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs. Low-interest disaster loans from SBA also may be available to cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.